Frequently Asked Questions

We serve Chapel Hill, Carrboro, Pittsboro, Durham, Raleigh, Cary, Hillsborough, and the surrounding Triangle area. If you're nearby and not sure we cover your address, just give us a call.

Yes. We are fully insured with general liability coverage, and every installation is completed by manufacturer-certified crews backed by our 10-year written workmanship warranty. North Carolina does not require a state contractor license for this type of residential roofing work.

Yes — Gonzalez Roofing is a sister company of Gonzalez Painters & Contractors, built on the same family values and standards of craftsmanship the Gonzalez name has stood for in the Triangle for over 24 years.

Asphalt shingle roofs typically last 20-30 years in our climate, depending on material quality, ventilation, and maintenance. Metal roofing can last 40-70 years. Heat, humidity, and storm exposure all affect actual lifespan.

Look for curling or missing shingles, granules collecting in gutters, daylight through the attic decking, or a roof that's 20+ years old with repeated repairs. A free inspection is the most reliable way to know for sure.

Yes. We can inspect the damage, meet your adjuster on-site, and provide the documentation needed to support your claim.

A documented maintenance history can help show that damage found after a storm was sudden rather than due to neglect, which supports a smoother claims process.

We can discuss financing options during your estimate — ask your project consultant about what's currently available.

Cost depends on roof size, pitch, material choice, and the condition of the existing deck. We provide a free, itemized estimate so you know exactly what you're paying for before any work starts.

Most residential replacements take one to two days. Larger or steeper roofs, or those needing significant deck repair, may take longer.

No, but we recommend being reachable by phone, and we'll always walk the finished roof with you before considering the project complete.

Avoid getting on the roof yourself. Take photos from the ground if it's safe to do so, and call us — we can inspect the damage, provide temporary protection if needed, and help with your insurance claim.

Architectural and designer asphalt shingles, standing-seam metal roofing, and low-slope membrane systems, along with skylights, seamless gutters, and siding.

Every installation includes two warranties: our own 10-year workmanship warranty covering the installation, plus CertainTeed's 50-year limited lifetime material warranty on the shingles. As a CertainTeed ShingleMaster PREMIER contractor we can also offer SureStart PLUS 4-Star and 5-Star extended coverage — we walk through the options with you during your estimate.