roofing
Storm claims get underpaid for one reason more than any other: the damage was never documented properly before the adjuster arrived. We inspect your roof at no cost, photograph every affected area, and stay with the claim from filing through the final check — so your settlement reflects what the storm actually did.
1. Free inspection and documentation. We walk the roof, attic, and flashing and photograph everything before an adjuster is ever involved. There is no cost for this visit.
2. An honest recommendation. We show you what we found and tell you whether filing makes sense, including the outcome you can realistically expect.
3. We help with the filing. We help you open the claim and coordinate the adjuster appointment, so you are not chasing paperwork on your own.
4. We meet the adjuster on site. A member of our team walks the roof with your adjuster, points out every affected area, and advocates for full coverage.
5. Work starts promptly. Once the claim is approved we schedule your repair or replacement and install to manufacturer specification, which keeps your material warranty intact.
6. We close the claim out. After installation we complete a final inspection, invoice your insurer, and send you a copy so nothing is left hanging.
Insurers pay for damage that is documented and dated. On every storm inspection we record:
A documented maintenance history helps here too. It shows the damage was sudden storm damage rather than long-term neglect, which is the most common reason a claim gets reduced or denied.
Filing is not always in your interest. If the damage is limited and the repair costs less than your deductible, or the roof is near the end of its life anyway, we will tell you and quote the work directly instead. We would rather give you a straight answer than push a claim that raises your premium for no real benefit.
Yes. We inspect the damage, provide the photo documentation your insurer needs, meet your adjuster on site, and handle the final invoicing once the work is complete.
We inspect and document the damage first. If we find storm damage, you file the claim and your insurer assigns an adjuster, who usually inspects within about a week. Write down the adjuster's name and contact details when they call and pass them to us so we can be there for that inspection. If the damage is confirmed, the insurer issues a first check as a down payment; we then complete the work, do a final inspection, and invoice the insurer for the balance.
No. You choose who works on your home. Your insurer can suggest contractors from their program, but the decision is yours, and the claim is paid the same either way.
It can, which is exactly why we give you an honest recommendation before you file. If the repair is likely to cost less than your deductible, we will say so and quote the work directly.
Most policies give you a limited window from the date of loss, often a year, but sooner is always better. Damage is easier to tie to a specific storm while it is fresh, and a small leak left alone becomes interior damage that complicates the claim.
The Gonzalez Way
Every roof follows the same eight steps, so you always know what's happening and what comes next.
Step 01 of 08
Let's understand your needs.
Step 02 of 08
A full picture of your roof's health.
Step 03 of 08
Clear pricing, real options.
Step 04 of 08
Locked in and coordinated.
Step 05 of 08
Everyone on the same page.
Step 06 of 08
Built to manufacturer spec.
Step 07 of 08
Every detail, verified.
Step 08 of 08
Closed out and covered.
Let's understand your needs.
Or call us at (984) 369-6492
Get a free, no-pressure inspection and a clear, itemized estimate from a name the Triangle already trusts.
